FAQ

Q:-  Can you pre-paint my railing for me?

A:- Yes! Our polyurethane railings can be pre-painted to whatever color you would like! This can save you a great deal of time. Call us for more information 1-800-872-1608.

Q:- What is the lightest material to get?

A:-  The columns ship with a qualified freight carrier company. They are crated and placed on a pallet.

Q:-  Can I trim my columns to a shorter height?

A:-  The lightest balustrade system material is our polyurethane.

Q:-  What type of adhesive do I use?

A:- Worthington Millwork strictly recommends that you use a PL Premium Urethane-based adhesive for our polyurethane products

Q:- What happens if my product arrives damaged?

A:- Each Item is carefully inspected, packaged, and then banded to a pallet to ensure safe traveling. In the unlikely case that a product does not arrive in perfect condition, you should refuse the order with the shipping company by writing “Damaged goods in shipment-return to sender” on the bill of lading. For further information, please call 1-800-872-1608.

Q:- Can I return my products?

A:- Worthington Millwork LLC does not allow certain items to be returned. All “Special” orders are non-returnable. “Special” orders can be defined as any item that is custom made, any item that is cut to a specific height, length, or split, any item bent to a custom curve or radius, decorative capitals, or columns that are above 12” diameter. For all other items there will be a 25% restocking fee, purchaser of these items will be responsible for freight charges back to our manufacturing plant. All returns must be made within 30 days of delivery.